Your IT runs. We take care of it.

Server · network · devices — all from a single source

Response < 1 hour Onsite & remote Windows · macOS · Linux 25+ years of experience

We are your outsourced IT department. From the server in the data centre to the WiFi in the warehouse to the smartphone on the road — we look after your complete IT setup. You concentrate on your business, we keep everything running.

What we look after

Your entire IT landscape – no isolated knowledge, no patchwork tech. We handle servers, end devices, networks, printers, phones and everything in between. Platform-independent – Windows, macOS, Linux, iOS, Android. For supplier shortages, manufacturer hotlines or telecom tickets we are your single point of contact. One partner for everything.

Servers & storage
Workstations & laptops
WiFi & cabling
Firewall & VPN
Printers & multifunction
Phones & tablets
Email & calendar
PBX & VoIP
One call is enough!

Single point of contact for everything IT

Instead of three contracts, four hotlines and five contacts: one phone number, one email address, one team. We coordinate everything behind the scenes – with telecom providers, cloud vendors, hardware manufacturers and software publishers. You report a problem, we solve it.

No service tickets, no call-centre queues: we help you directly. Real people, real answers — instead of ticket numbers and standard replies.
<1 h

Response within 1 hour

With an active service contract you reach us around the clock. Critical incidents are picked up within one hour, standard issues often faster. Onsite appointments in our region the same business day, remote access immediately.

What's included in a service contract

A clearly defined operating package – fully transparent, no surprises:

Landline and mobile hotline – around the clock
Proactive monitoring of servers, backups and network
Priority handling for urgent issues
Inventory documentation, always up to date
Regular verification of your backups

Onsite when it matters! Remote when it can go faster.

We resolve roughly 90% of all IT issues by remote support in just a few minutes. If a cable needs replacing, a server has to be moved, or a WiFi antenna gets mounted, we come on site – usually the same day. Our service area spans the region between Hamburg, Hannover, Braunschweig, Magdeburg and Berlin.

Frequently asked questions

How fast are you on the scene when something fails?
With a service contract: response to critical incidents within one hour during business hours. Via remote support we're usually on your system within minutes. If onsite is required, we come the same business day within the region.

Without a contract: we still help, of course – scheduling follows availability, usually within the same business day.
We have Windows, Mac AND Linux. Is that a problem?
Exactly our trade. For over 25 years we have been working cross-platform:
  • Windows: servers (Active Directory, Hyper-V), all current client versions, Office, Exchange
  • macOS: Apple Silicon (M1–M4), Intel Macs, MDM, JAMF
  • Linux: Debian, Ubuntu, Mint, MX – as server and workstation, also for cloud-independent setups
  • iOS / Android: smartphones and tablets via MDM
Mixed environments are the rule rather than the exception.
What if we don't have a contract but there's a problem right now?
Just call us. We help you without a service contract too – you then pay by the hour at €145 net per hour. Book a slot online or call us directly. For acute emergencies outside business hours, the emergency hotline is available to contract customers only.
Do you also handle communication with other service providers?
Yes, that's a core part of our work. We speak on your behalf with:
  • Telecom providers (Telekom, Vodafone, 1&1) – fault tickets, new connections, contracts
  • Cloud providers (Microsoft 365, Google Workspace, AWS, Hetzner)
  • Hardware manufacturers for warranty and RMA processing
  • Software vendors for licensing and support questions
You have one point of contact – we coordinate everything behind it.
How secure is the remote access to our systems?
Very secure and fully under your control:
  • Per-session approval: we can't sneak in. Every remote session must be explicitly started by you.
  • End-to-end encrypted: connection via our own tool MeyerRemote (open source, based on RustDesk).
  • Visible: you see every mouse click and can terminate the session at any time with one click.
  • Logged: every session is documented with timestamp, technician and duration.
  • Servers in Germany: the relay server runs in Neustadt am Rübenberge.

Let's talk!

Emergency? Call us: +49 5032 927 98 98